MingleFolks
Help & Support

How can we help?

Quick answers to common questions about your account, privacy, safety and billing.

Your profile

Open the account menu and choose Edit profile to change your name, photos, bio, city and interests. Your private discovery preferences are only used to suggest people and are never shown to others.

Privacy

In Settings & Privacy you choose who can see your profile, message you and send connection requests, and whether your city is shown.

Safety: mute, block and report

On any member's profile, use More options to mute, block or report them. Reports are private — the person is not told who reported them. Our moderators review every report.

Plans & Billing

Connecting with people and the core social features are free. Optional paid services are Premium and Business plans (monthly or annual, renewing automatically until you cancel) and one-time tickets for paid events.

Payments go through Paystack's secure checkout; once Paystack confirms, your plan activates or your ticket is confirmed, and Paystack emails a receipt. Cancel renewal any time in Plans & Billing — you keep access until the period ends. If a host cancels a paid event, tickets are refunded automatically.

Prices and full details: Pricing & Payments.

Deleting your account

You can permanently delete your account at the bottom of Settings & Privacy.

Report a problem

Something not working? Email minglefolksofficial@gmail.com with what you were doing, the page you were on and your device. To report a member or post, use Report on their profile or post instead.

Contact us

Still need help? Email the MingleFolks team at minglefolksofficial@gmail.com. Please don't include passwords or payment card details.

See also our Community Guidelines.